Using Digital Technology to Facilitate Choice for Food Pantry Customers: An Evaluation of a Pilot Program

Top Things to Know

Digital Choice customers expressed high levels of satisfaction with the program.

Staff found the program feasible to implement at the current scale.

A significant portion of customers faced difficulties with technology, indicating the need for support and alternative options.

Summary of Conclusion/Findings

The study evaluated the feasibility and acceptability of a Digital Choice model at an urban food pantry in New York City. The model allowed customers to pre-order pantry boxes via text messaging or online forms for pickup at community sites. Findings showed high satisfaction among Digital Choice customers (96% rated the experience positively), and staff found the program feasible to implement. However, 40% of the broader customer base reported challenges with technology. The study concluded that while digital technology can enhance customer choice and convenience, it may not be suitable for all customers.